Your Consumer Rights
When you shop with IT Care Center, you're protected by UK distance-selling laws. Here's what that means for you in plain English.
14-Day Return Window
You have 14 days from the date you receive your order to change your mind and return items for a refund. No questions asked, as long as items are in original, unused condition.
This is your legal right under UK Consumer Rights Act 2015.
Hassle-Free Returns
Simply contact us within 14 days to start your return. We don't ask why you're returning items or charge restocking fees for eligible returns. Just let us know, and we'll arrange collection or provide return instructions.
Your satisfaction matters to us.
Fast Refund Processing
Once we receive your returned items, we'll process your refund within 14 days. Your money will be returned to your original payment method. Most refunds appear in your account within 5-10 business days after processing.
You'll receive a confirmation email when your refund is processed.
How to Start a Return
Contact us as soon as you decide to return an item:
- • Email: info@itcarecenter.co.uk
- • Phone: +44 7405 568718
We'll provide return instructions and arrange collection if needed.
Important Exceptions
The 14-day return policy doesn't apply to:
Batteries
For safety and environmental reasons, used or opened batteries cannot be returned.
Used or Opened Items
Items that have been used, opened, or show signs of wear cannot be returned.
Custom Orders
Items made to order or customised to your specifications cannot be returned.
Sealed Electronics
Unopened sealed electronics may have limited return eligibility—contact us to confirm.
Our Compliance Commitment
IT Care Center fully complies with the UK Consumer Rights Act 2015 and all distance-selling regulations. Your rights are protected whether you shop online or visit us in Romford. We're committed to fair, transparent trading and responsible customer service.
Have questions about your rights? Get in touch—we're happy to explain anything in more detail.
Battery & Electronics Recycling
At IT Care Center, we're committed to responsible disposal of batteries and electronics. Here's how we're making a difference for the environment and your peace of mind.
Why Battery Recycling Matters
Batteries contain valuable materials like cobalt, nickel, and lithium that can be recovered and reused. Recycling reduces the need for mining new materials, saving energy and protecting natural habitats.
Improper disposal can contaminate soil and water with toxic chemicals. When batteries are recycled responsibly, these hazards are eliminated, protecting ecosystems and communities.
By choosing to recycle, you're helping us build a more sustainable future for Romford and beyond.
Safety & Compliance
Damaged or old batteries can pose fire and safety risks if not handled correctly. Our recycling process ensures they're safely managed by certified facilities.
We comply with the UK WEEE Directive and Battery Regulations, ensuring all electronic waste is processed to the highest environmental and safety standards.
When you recycle with us, you can be confident that your old devices and batteries are being handled responsibly and legally.
Understanding the WEEE Directive
The WEEE (Waste Electrical and Electronic Equipment) Directive is a UK and EU regulation designed to reduce electronic waste and encourage the reuse, recycling, and recovery of electrical equipment.
What does this mean for you? As a retailer, we're required to provide information about recycling and take-back options for batteries and electronics. This protects you as a consumer and ensures responsible disposal of devices you no longer need.
You have the right to return old batteries and electronics to us for proper recycling at no cost, and we're committed to making that process simple and convenient.
Our Battery Takeback Program
What We Accept
- Mobile phone batteries
- Tablet batteries
- Chargers and power supplies
- Used or damaged phones
- Cables and connectors
How to Participate
- 1 Bring your old batteries or devices to our store
- 2 Or email us at info@itcarecenter.co.uk to arrange collection
- 3 Call +44 7405 568718 to discuss bulk collections
- 4 We'll handle the rest—safely and responsibly
Environmental Benefits
- Recovers valuable metals and materials
- Reduces mining impact on nature
- Prevents soil and water contamination
- Saves energy compared to new production
- Supports a circular economy
Our Responsible Disposal Process
We partner with certified recycling facilities that follow strict environmental and safety standards. Here's how we ensure your old batteries and electronics are handled responsibly:
✓ Safe Collection & Storage
Batteries are stored safely, away from flammable materials and in controlled conditions to prevent damage or leakage.
✓ Professional Processing
Certified facilities use specialized equipment to disassemble and separate battery components for recycling.
✓ Material Recovery
Valuable metals, plastics, and other materials are recovered and sold to manufacturers for reuse in new products.
✓ Hazardous Waste Management
Any hazardous materials are treated and disposed of safely, preventing environmental damage.
Ready to Make a Difference?
When you purchase from IT Care Center, ask us about our battery takeback program. It's free, easy, and makes a real impact on the environment.
Shipping & Delivery
We offer flexible delivery options to suit your needs—fast shipping to your door or convenient same-day pickup at our Romford location.
Standard Delivery
Reliable shipping to your address across the UK.
Local Pickup
Visit our Romford store for same-day or next-day pickup.
Our Romford Store
Pickup availability: Order online and collect from our store at your convenience. Call ahead to confirm stock and arrange a convenient pickup time.
Same-day pickup available for orders placed before 2 PM, Monday to Friday.
Track Your Order
Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery status in real-time on the carrier's website. You can also contact us directly for shipment updates.
Email Notification
Tracking details sent automatically
Real-Time Updates
Monitor delivery progress online
Delivery Exceptions & Delays
While we strive for on-time delivery, occasional delays may occur due to:
- • High order volumes during peak periods
- • Unforeseen carrier delays or weather conditions
- • Address verification issues or failed delivery attempts
If your delivery is delayed, we'll contact you with an update. For urgent inquiries about your order status, please call us or email us.
Questions About Our Policies?
We're here to help. Get in touch with any questions about returns, recycling, compliance, or anything else.
Common Topics We Help With:
- Returns and the 14-day cancellation window
- Battery takeback and recycling programs
- WEEE compliance and responsible disposal
- Shipping, delivery, and local pickup options
- Product compatibility and specifications
- Bulk orders and wholesale inquiries
Response Time & Availability
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, calling us directly is the fastest way to reach our team.